FAQ
Have questions? Find quick answers here. Still need help? Click below to contact us.
1. BRAND & PRODUCT OVERVIEW
What exactly is SpartacusMods?
We are a premium Italian brand specializing in custom-crafted controllers for PS5
and Xbox. The project was launched by our founder, Alessio, who started by creating custom
airbrushed shells and 3D-printed models before expanding the business into fully assembled,
professional-grade custom controllers.
Are your custom controllers handmade?
Yes, absolutely. Every single controller is meticulously assembled by hand by a
dedicated technician. This individual approach ensures rigorous and consistent quality control across every single piece we build.
What kind of components do you use in your builds?
We are committed to ultimate performance. All of our controllers are built using top-
tier materials and original manufacturer hardware (OEM) components to ensure maximum responsiveness, reliability, and long-term durability.
Can I fully customize my controller's colors, design, and button layout?
Tailor-made builds are our specialty! You can choose from an extensive range of
colors, finishes, and premium additions—such as rear paddles and interchangeable thumbsticks.
Please explore our specific product pages to see all builder options, or contact us if you have a
completely unique design in mind.
Are your controllers compatible with all PS5 and Xbox console models?
Because we build on official OEM boards, our controllers feature native compatibility
with standard systems (such as PS5 Disc/Digital editions or Xbox Series X/S and Xbox One). However, since exact compatibility can vary depending on the base model you choose, we highly recommend checking the detailed specs on the specific product page before buying.
Do you also sell separate accessories, carrying cases, or spare parts?
We constantly update our catalog to bring you the best gaming gear. To see our current selection of premium carrying cases, protective accessories, and components, please browse the Collections section directly on our website.
Do you release limited editions or special design collaborations?
Yes, we love creating exclusive drops! We regularly introduce limited-edition
aesthetics and collaborate with creators. Make sure to follow our social media channels and keep an eye on our homepage so you don't miss the next exclusive release.
Do you have a physical retail store I can visit, or do you operate online only?
SpartacusMods operates exclusively as an online e-commerce platform. This setup
allows us to dedicate all our focus and craftsmanship to building custom orders and serving the global gaming community efficiently.
2. SHIPPING & GLOBAL DELIVERY
How long does it take to build and receive a custom controller?
For our custom-made models, processing, manual assembly, and testing generally
take 7 to 14 business days before dispatch. If you purchase a pre-built, "ready-to-ship" model from our stock, it will be handed over to the courier within 3 to 5 business days.
What are the estimated shipping delivery times after dispatch?
Once your order leaves our workshop, estimated transit times are as follows:
• Italy: 2–5 business days
• European Union: 3–7 business days
• Rest of the World (USA, UK, Canada, etc.): 5–10 business days
Do you ship your products worldwide?
Yes, we provide worldwide shipping. Shipping fees are dynamically calculated and fully transparent, they will be displayed at checkout once you input your destination address and choose a courier service.
Will I have to pay import taxes or customs duties for non-EU orders?
Possibly. Shipments sent outside the European Union may be subject to local import taxes, customs duties, or carrier brokerage fees upon arrival. These charges are determined entirely by your local government and are the sole responsibility of the customer.
Can I track my package once it has been shipped?
Absolutely. As soon as your package is dispatched, our system automatically
generates a tracking number and sends it via email, allowing you to monitor your delivery in real time.
3. ORDERS, RETURNS & REFUNDS
What is your standard return policy?
We offer a standard 30-day return window from the date of delivery. To qualify for a
return, your item must be in pristine condition, unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or valid proof of purchase. Always contact our support team to initiate a return before sending anything back.
Are there any specific products that cannot be returned?
Yes, certain products are excluded from returns. This includes fully customized or
personalized controllers (since they are custom-built to your exact specifications), personal care items, hazardous/flammable materials, sale items, and gift cards.
I live in the European Union. Do I have additional cancellation rights?
Yes, for all shipments within the EU, customers enjoy a statutory 14-day cooling-off period. You have the right to cancel or return your order within 14 days of delivery for any reason, without justification, provided the product remains in its original, perfect condition.
Will I have to pay import taxes or customs duties for non-EU orders?
Possibly. Shipments sent outside the European Union may be subject to local import taxes, customs duties, or carrier brokerage fees upon arrival. These charges are determined entirely by your local government and are the sole responsibility of the customer.
How long does it take to receive my refund after a return?
Once your return is received and passes inspection, we will automatically process
your refund to your original payment method within 10 business days. Please keep in mind that your bank or credit card issuer may require additional processing time to clear the funds.
Can I modify or cancel an order after it has been placed?
Because many of our controllers are built entirely to order, we can only accommodate modifications or cancellations within a very short time window right after purchase. If you need to make changes, contact us immediately; if our technicians have already started crafting your unit, we won't be able to alter or cancel the order.
4. WARRANTY & SUPPORT
Do your custom controllers include a warranty?
Yes, all of our custom controllers come standard with a 90-day warranty, which is
proudly featured across our homepage and About Us page.
What exactly does the 90-day warranty cover, and how do I open a claim?
Our 90-day warranty covers internal hardware malfunctions and manufacturing
defects. It does not cover issues caused by accidental damage (such as drops, fluid spills), stick drift from intense long-term usage, or normal wear and tear. To file a claim, simply reach out to our support team with your order details and a description of the issue.
How can I contact customer support if I need help?
We are always here to help! You can reach us directly by emailing spartacusmodsofficial@gmail.com, or by submitting a message via the contact form on our website.
What payment methods do you accept on your store?
We support a wide variety of safe, encrypted payment options: Visa, Mastercard, American Express, Maestro, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna (buy now, pay later), Bancontact, BLIK, and MobilePay.